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Delete your Expento account

You can permanently remove your Expento account and the data we hold about you at any time. There are two ways to do it — pick whichever is easier.

1

In the app

Open Expento on your phone or in the browser, then go to:

Settings → DANGER ZONE → Delete my account

You will be asked to type the word DELETE as a confirmation. The deletion runs immediately. Your session ends and you are returned to the sign-in screen.

2

By email

If you no longer have access to the account (lost phone, forgotten password, etc.) send an email from your registered address to:

admin@aladdin-technologies.com

Subject: Delete my Expento account. We confirm ownership and complete the deletion within 30 days. You will receive a confirmation email when it’s done.

What gets deleted

Deletion is permanent. The following data is removed from our systems immediately on confirmation:

  • ✓Every expense row in your account
  • ✓Every receipt attachment (both the database record and the underlying file in our storage)
  • ✓Your custom categories and sub-categories
  • ✓Your language preference and display currency
  • ✓Your sign-in identity (email, one-time-code history, and any linked Apple / Google sign-in)

What we keep, anonymised

A small number of records remain in our systems but no longer point back to you:

  • ·The shared AI extraction cache. We store one entry per unique image hash so the same receipt is never re-extracted; the entry is not linked to a user. Removing it would force other users to re-pay for extraction of receipts they have nothing to do with.
  • ·Super-admin audit logs of any administrative actions taken on your account (with your account id removed). Retained for regulatory and security auditing.

Backups and unrecoverability

Our infrastructure provider (Supabase) maintains point-in-time recovery backups for up to 7 days. After that window, the deleted data is unrecoverable, even by us. If you change your mind within those 7 days, write to admin@aladdin-technologies.com — we cannot restore individual accounts from the operational system, but we may be able to help if the backup window has not rolled past.

For the full description of how we store, use, and protect your data while your account is active, see our Privacy Policy.